Return & Exchange policy

Return & Exchange Policy

At Tarnix Jewels, customer satisfaction is important to us. However, due to the nature of our products, we follow a No Return & No Exchange Policy.

No Return & No Exchange

We do not accept returns or exchanges once an order has been delivered.

Damaged or Incorrect Product

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

To be eligible for a claim, you must provide an uninterrupted unboxing video that:

* Starts before opening the parcel.
* Clearly shows the package being opened.
* Clearly shows the damaged or incorrect product.

Claims submitted without a complete unboxing video will not be accepted.

Once we verify the issue, we will provide a suitable resolution.

Thank you for choosing Tarnix Jewels.